Patient Charter

Our Commitment to You

• We aim to provide a personal, friendly and confidential service to our patients.
• We will treat all patients equally with dignity and respect.
• We aim to support patients in leading a healthier lifestyle and provide information so that an informed choice may be made.
• We aim to keep patients informed of our services, their rights and any other information which directly affects health treatment.
• We will offer access to our services in line with the patients’ assessed need.
• We will keep abreast of advancements by attending regular training sessions and updates.
• We will monitor and improve our systems to ensure we operate as efficiently as possible within the resources available to us.
• We operate a practice complaints procedure which may be used in confidence.
• We welcome and consider all feedback from patients on our services.